Capita

Capita

Capita logo

Capita is a British multinational company that provides technology-enabled business process outsourcing and professional support services. With its headquarters in London, Capita operates in various sectors, including government, healthcare, education, and financial services. The company has a significant presence in the United Kingdom and Ireland, as well as a growing international footprint.

History

Capita was founded in 1984 as a division of the Chartered Institute of Public Finance and Accountancy (CIPFA). Initially, it focused on providing financial management services to local authorities in the UK. Over the years, Capita expanded its services and client base, becoming a leading player in the outsourcing industry.

In 1991, Capita became a publicly traded company on the London Stock Exchange. This allowed the company to raise capital and further expand its operations. Through a series of strategic acquisitions, Capita diversified its service offerings and entered new markets.

Services

Capita offers a wide range of services to its clients, leveraging technology and expertise to improve efficiency and effectiveness. Some of the key services provided by Capita include:

• Business process outsourcing: Capita helps organizations streamline their operations by outsourcing non-core functions such as customer service, HR administration, and finance and accounting.

• IT services: Capita provides IT infrastructure and support services, helping businesses manage their technology systems and ensure smooth operations.

• Professional support services: Capita offers professional support services in areas such as legal, procurement, and consulting, helping organizations optimize their processes and achieve their objectives.

Clients and Partnerships

Capita serves a diverse range of clients, including government agencies, private sector companies, and non-profit organizations. The company has established long-term partnerships with many of its clients, working closely with them to deliver tailored solutions and drive innovation.

Capita has also formed strategic partnerships with technology companies and industry experts to enhance its service offerings. These partnerships enable Capita to leverage the latest technologies and best practices, ensuring that its clients receive cutting-edge solutions.

Criticisms and Controversies

Like many large outsourcing companies, Capita has faced criticisms and controversies over the years. Some of the key issues raised include:

• Quality of service: There have been instances where Capita's service delivery has been called into question, with reports of delays, errors, and inadequate customer support.

• Data security: As a provider of outsourcing services, Capita handles sensitive data on behalf of its clients. There have been concerns raised about the company's data security practices and the potential risks associated with outsourcing.

• Job losses: Outsourcing often leads to job losses, as organizations transfer certain functions to external service providers. Capita's involvement in outsourcing has been criticized for contributing to job losses in certain sectors.

Future Outlook

Despite the challenges it has faced, Capita continues to be a major player in the outsourcing industry. The company is adapting to changing market dynamics and investing in new technologies to stay competitive. With its strong client base and diverse service offerings, Capita is well-positioned to capitalize on future opportunities in the global outsourcing market.

See Also

• Outsourcing
• Business process outsourcing
• IT services