Disney University

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Disney University is the training facility of The Walt Disney Company, located in Anaheim, California. It is responsible for the professional development and training of Disney employees, known as "Cast Members." The institution offers a variety of courses and programs designed to instill the company's values, culture, and operational standards.

History

Disney University was established in 1955, coinciding with the opening of Disneyland. The concept was developed by Van France, who was tasked with creating a training program that would ensure a consistent and high-quality guest experience. Over the years, Disney University has expanded its curriculum and now serves employees at all Disney parks and resorts worldwide.

Programs and Courses

Disney University offers a wide range of training programs, including:

• **Traditions**: An introductory course for all new Cast Members, focusing on Disney's history, culture, and values.
• **Leadership Development**: Programs designed to develop leadership skills among Disney employees.
• **Technical Training**: Specialized courses for specific roles, such as ride operation, food service, and guest relations.
• **Customer Service**: Training focused on delivering exceptional guest experiences.

Locations

While the primary Disney University campus is located in Anaheim, California, there are additional training facilities at other Disney parks and resorts, including:

• Walt Disney World in Orlando, Florida
• Tokyo Disneyland in Urayasu, Chiba, Japan
• Disneyland Paris in Marne-la-Vallée, France
• Hong Kong Disneyland in Penny's Bay, Lantau Island, Hong Kong
• Shanghai Disney Resort in Pudong, Shanghai, China

Impact

Disney University has played a crucial role in maintaining the high standards of service and operational excellence that Disney is known for. The training programs have been credited with fostering a strong sense of community and pride among Cast Members, which in turn enhances the overall guest experience.

See Also

• The Walt Disney Company
• Disneyland
• Walt Disney World
• Tokyo Disneyland
• Disneyland Paris
• Hong Kong Disneyland
• Shanghai Disney Resort
• Van France