Flight attendant

Austrian Airlines flight attendant and passenger

Vraagteken vlucht Lockheed Electra naar Istanbul, Bestanddeelnr 910-7819

Nelly Diener cropped

1949.01. Washing up on Catalina (Suva-Sydney) copy

Photography by Victor Albert Grigas (1919-2017) 1 Heathrow Airport - Victoria Station London00622 (48361402931)

Flight attendant is a member of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights, on select business jet aircraft, and on some military aircraft. The role of a flight attendant derives from that of similar positions on passenger ships or passenger trains, but it has more direct involvement with passengers because of the confined quarters on aircraft. Additionally, the job requires a high level of customer service.

History

The history of the flight attendant began in the early 20th century with the advent of commercial air travel. Initially, the role was performed by young men and was more focused on the mechanical and navigational aspects of the aircraft. However, in the 1930s, airlines began hiring women for the role, emphasizing their role in passenger comfort and service. This shift marked the beginning of the flight attendant profession as it is known today. The first female flight attendant was Ellen Church, who flew for United Airlines in 1930.

Roles and Responsibilities

Flight attendants are responsible for ensuring passenger safety and comfort during flights. Their duties include:

• Conducting pre-flight safety checks and demonstrating emergency procedures
• Assisting passengers in finding their seats and stowing carry-on luggage
• Providing food and beverages to passengers
• Administering first aid
• Managing in-flight emergencies and evacuations
• Ensuring compliance with all aviation rules and regulations

Training and Qualifications

Becoming a flight attendant requires a high school diploma or its equivalent, but many airlines prefer candidates with higher education or experience in customer service. Prospective flight attendants undergo rigorous training programs that cover emergency procedures, first aid, conflict resolution, and customer service. Additionally, flight attendants must be certified by the relevant aviation authority, such as the Federal Aviation Administration (FAA) in the United States.

Working Conditions

Flight attendants often work irregular hours, including nights, weekends, and holidays, due to the nature of the airline industry. They may also experience jet lag, fatigue, and the physical demands of working in a pressurized cabin at high altitudes. Despite these challenges, many find the job rewarding due to the opportunities for travel and the variety of people they meet.

Career Outlook

The demand for flight attendants fluctuates with the health of the airline industry. However, the U.S. Bureau of Labor Statistics projects that employment for flight attendants will grow as new, more efficient aircraft are introduced and air travel increases globally. Career advancement opportunities include moving into supervisory or management roles, training positions, or working for higher-paying airlines.

See Also

• Airline pilot
• Cabin crew
• Air traffic controller

Flight attendant Resources
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