Haidilao

Haidilao: A Leading Hot Pot Restaurant Chain

Haidilao International Holding Ltd.

Company type	Public
Traded as	SEHK: &sc_lang=en
Industry	Restaurant
Founded	1994
Founder	Zhang Yong
Area served	Worldwide
Revenue	CN¥ 21.6 billion (2019)
Operating income	CN¥ 3.9 billion (2019)
Net income	CN¥ 3.2 billion (2019)
Number of employees	100,000+
Website	www.haidilao.com

Haidilao International Holding Ltd. is a renowned hot pot restaurant chain that was founded in 1994 by Zhang Yong. With its headquarters in Beijing, China, Haidilao has become one of the most successful and popular hot pot chains globally.

History

Haidilao started as a small hot pot restaurant in Jianyang, Sichuan Province, China. Zhang Yong, the founder, had a vision to create a unique dining experience by combining traditional Sichuan hot pot with exceptional customer service. This approach quickly gained popularity, and Haidilao expanded its operations to other cities in China.

In 2010, Haidilao opened its first international branch in Singapore, marking the beginning of its global expansion. The restaurant's commitment to quality, innovation, and customer satisfaction has contributed to its rapid growth and success.

Operations and Services

Haidilao is known for its high-quality ingredients, diverse hot pot soup bases, and exceptional customer service. The restaurant offers a wide range of soup bases, including traditional spicy Sichuan broth, mushroom broth, tomato broth, and more. Customers can choose from a variety of fresh ingredients, such as meat, seafood, vegetables, and noodles, to cook in their preferred soup base.

One of Haidilao's unique features is its commitment to customer service. The restaurant provides various complimentary services to enhance the dining experience, including free snacks, drinks, and entertainment options like board games and manicures. Additionally, Haidilao is known for its attentive and friendly staff, who are trained to provide personalized service to each customer.

Expansion and Recognition

Haidilao's success has led to rapid expansion both within China and internationally. As of 2021, the company operates over 1,000 restaurants worldwide, including locations in China, Singapore, the United States, Canada, Australia, and other countries.

The company's commitment to excellence has earned it numerous accolades and recognition. Haidilao has been consistently ranked among the top hot pot restaurant chains in China and has received various awards for its outstanding service and quality.