ISO 9000

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ISO 9000 is a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. They are maintained by the International Organization for Standardization (ISO) and are administered by accreditation and certification bodies. The rules are updated, as the requirements change over time.

Overview

ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.

History

The ISO 9000 family was first published in 1987. It was based on the BS 5750 series of standards from BSI Group that were proposed to ISO in 1979. The ISO 9000 family underwent major revisions in 2000 and 2015.

Key Principles

The ISO 9000 family is based on eight quality management principles:

1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management

Certification

Organizations can be certified to ISO 9001, which is the standard that sets out the criteria for a quality management system. Certification is performed by external certification bodies, and many organizations around the world are certified to ISO 9001.

Benefits

Implementing ISO 9000 can help organizations ensure they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product. It can also help improve the organization's overall performance and provide a sound basis for sustainable development initiatives.

Related Standards

ISO 9000 is part of the ISO 9000 family, which includes:

• ISO 9001 - Quality management systems - Requirements
• ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
• ISO 19011 - Guidelines for auditing management systems

See Also

• Total Quality Management
• Six Sigma
• Lean Manufacturing

References

• ISO 9000 Family - International Organization for Standardization
• ISO 9001 - BSI Group

External Links

• ISO 9000 Family on ISO.org