000 (emergency telephone number)

000 (emergency telephone number) is the primary emergency telephone number in Australia, connecting callers to emergency services for urgent assistance. It is equivalent to other emergency numbers like 911 in the United States and 112 in the European Union. The service is designed to provide immediate response in situations that are life-threatening, require police intervention, or when fire or medical services are urgently needed.

History

The 000 emergency number was introduced in Australia in 1961 following the recommendation of the 1954 Royal Commission into a national emergency telephone number system. Its implementation was motivated by the need for a uniform number that could be easily remembered and dialed in emergencies. Prior to its introduction, emergency services were contacted through local numbers, leading to confusion and delays.

Operation

When a call is made to 000, it is answered by a Telstra operator who asks the caller which service they require - police, fire, or ambulance. The call is then directed to the appropriate emergency service operator who will gather further information and dispatch the necessary services. Calls to 000 are free of charge and can be made from any fixed or mobile phone, payphone, or VoIP service.

Triple Zero Awareness Working Group

The Triple Zero Awareness Working Group is a body that works to promote public awareness about the proper use of the 000 service. It aims to educate Australians on when to call 000, what to expect during the call, and how to assist emergency services in responding effectively.

Misuse

Misuse of the 000 service, including prank or non-emergency calls, can lead to fines or imprisonment. Such actions can potentially delay responses to genuine emergencies, putting lives at risk.

Alternatives and Enhancements

For non-urgent police matters, the public is advised to contact their local police station. Additionally, the introduction of the Emergency+ smartphone app in Australia provides users with information on when to call 000 and the ability to call the number directly from the app. The app also provides the caller's GPS coordinates to assist in the accurate dispatch of emergency services.

International Comparison

The 000 emergency number in Australia serves a similar purpose to other emergency numbers around the world, such as 911 in the United States and 112 in the European Union. Each country has developed its own system for handling emergency calls, but all aim to provide a quick and efficient means for the public to access emergency services.

See Also

• Emergency telephone number
• 112 (emergency telephone number)
• 911
• Emergency service
• Emergency medical services