Knowledge worker

Knowledge worker is a term coined by Peter Drucker in his book, The Landmarks of Tomorrow (1959). Drucker defined knowledge workers as high-level workers who apply theoretical and analytical knowledge, acquired through formal education, to develop products and services. Does not necessarily own the means of production - they could be freelancers, for example. Their capital is knowledge (see Human capital), which is a means of production.

Definition

A knowledge worker in today's workforce is individuals who are valued for their ability to interpret information within a specific subject area. They will often advance the overall understanding of that subject through focused analysis, design and/or development. They use research skills to define problems and to identify alternatives. Fueled by their expertise and insight, they work to solve those problems, in an effort to influence company decisions, priorities and strategies.

Characteristics

Knowledge workers are often grouped into four main categories:

1. Researchers: They seek out information to develop new ideas and identify/understand trends.
2. Developers: They use the information to create new products or services.
3. Distributors: They are involved in business development and customer service.
4. Interpreters: They incorporate knowledge into business strategies, make decisions, and use the information to manage the company.

Impact on the economy

Knowledge workers contribute to the knowledge economy, which is based on the production and management of knowledge in the society. They are a part of the service sector in the economy and contribute to the development and growth of the economy by creating information-based products and services.

Challenges

The main challenges faced by knowledge workers include information overload, a lack of understanding of business strategy, and the non-routine nature of their work. They often work in teams, and just like other kinds of workers, they need to be managed to ensure productivity.

See also

• Information worker
• Creative class
• Intellectual
• Professional
• White-collar worker

‎