Serco

British multinational outsourcing company

Serco logo

Serco Group plc is a British multinational outsourcing company headquartered in Hook, Hampshire. It operates in a variety of sectors, including defense, transport, health, justice, immigration, and citizen services. Serco primarily serves governments and public sector organizations, providing a range of services that support the delivery of public services.

History

Serco was originally formed in 1929 as a division of RCA (Radio Corporation of America) and was known as RCA Services Limited. The company initially provided services to the cinema industry. In 1987, the company was renamed Serco Limited and became an independent entity through a management buyout.

Operations

Serco operates across four main regions: the United Kingdom, Europe, North America, and Asia Pacific. The company provides a wide range of services, including:

• Defence: Serco supports military operations and provides maintenance and management services for military bases and equipment.
• Transport: The company manages public transport systems, including railways and buses, and provides traffic management services.
• Health: Serco delivers healthcare support services, including hospital management and patient administration.
• Justice and Immigration: The company operates prisons and detention centers, providing custodial and rehabilitation services.
• Citizen Services: Serco offers a variety of services to support government functions, such as contact centers and back-office processing.

Speed camera operated by Serco

Controversies

Serco has been involved in several controversies over the years, particularly related to its management of public services. Issues have included contract mismanagement, overcharging, and failures in service delivery. These controversies have sometimes led to public and governmental scrutiny.

Corporate Structure

Serco is a publicly traded company listed on the London Stock Exchange. It is part of the FTSE 250 Index. The company is governed by a board of directors and led by a chief executive officer.

Community and Environmental Impact

Serco is committed to corporate social responsibility and sustainability. The company aims to minimize its environmental impact and contribute positively to the communities in which it operates.

A Serco van used for service delivery

Related pages

• Outsourcing
• Public services
• Privatization
• Government contract

Documents related to Serco's operations