WNS Global Services

WNS Global Services is a global Business Process Management (BPM) leader. It offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Retail, Consumer Packaged Goods, Shipping and Logistics, Telecommunications, and Utilities. WNS delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource, procurement, and research and analytics to help its clients drive business outcomes.

History

WNS Global Services was established in 1996 as a captive unit of British Airways. Over the years, it has grown significantly into a leading global business process management company. The company went public in 2006, listing on the New York Stock Exchange (NYSE) under the ticker symbol WNS.

Services

WNS provides a comprehensive range of services that include but are not limited to:

• Customer Interaction Services: Offering customer service, technical support, and sales support through various channels.
• Finance and Accounting: Delivering end-to-end finance and accounting services to enhance financial performance and processes.
• Human Resource Outsourcing: Providing HR services, including payroll, benefits administration, and HR management.
• Procurement: Helping organizations with procurement services that improve cost, quality, and transparency across various spend categories.
• Research and Analytics: Delivering insights and analytics to help clients make informed decisions.

Global Presence

WNS has a global footprint, with delivery centers across various countries including India, Philippines, Sri Lanka, United Kingdom, United States, South Africa, Poland, and Romania. This global presence enables WNS to offer services to clients in multiple languages and across different time zones.

Awards and Recognition

WNS has been recognized for its operational excellence, innovative solutions, and commitment to sustainability. It has received numerous awards and accolades from industry associations and publications.

Corporate Social Responsibility

WNS is committed to making a positive impact on society through its corporate social responsibility (CSR) initiatives. These initiatives focus on education, environment, and health and wellness programs in communities where WNS operates.

Future Outlook

WNS continues to focus on leveraging technology, such as Artificial Intelligence, Machine Learning, and Data Analytics, to enhance its service offerings and drive digital transformation for its clients. The company is well-positioned to grow and expand its services in the BPM industry.