Workplace incivility

Workplace incivility is a phenomenon that refers to low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect. It is characterized by rude and discourteous behavior, displaying a lack of regard for others.

Definition

Workplace incivility is generally defined as any form of discourteous, disrespectful, or insensitive behavior that violates norms of mutual respect in the workplace. This can include a wide range of behaviors, from rudeness and disrespect to blatant hostility and aggression.

Causes

There are several potential causes of workplace incivility. These can include stress, heavy workloads, and lack of leadership. Other factors can include a lack of training or understanding of appropriate workplace behavior, or a workplace culture that tolerates or even encourages incivility.

Effects

The effects of workplace incivility can be significant. It can lead to decreased job satisfaction, increased employee turnover, and decreased productivity. It can also have a negative impact on employee health, leading to increased stress and related health problems.

Prevention and Management

Preventing and managing workplace incivility requires a comprehensive approach. This can include training and education, clear policies and procedures, and a strong commitment from leadership to promote a respectful workplace culture. It can also involve conflict resolution strategies and interventions to address specific incidents of incivility.

See Also

• Workplace bullying
• Workplace aggression
• Workplace conflict
• Workplace stress