Grubhub

Grubhub

Grubhub logo 2021

Grubhub is an American online and mobile prepared food ordering and delivery platform. The company connects diners with local restaurants, allowing users to order food from a wide range of eateries through its website and mobile app. Grubhub is headquartered in Chicago, Illinois, and operates in over 4,000 cities across the United States.

History

Grubhub was founded in 2004 by Matt Maloney and Mike Evans as an alternative to paper menus. The founders aimed to create a platform that would simplify the process of ordering food for delivery. Initially, the service was available only in Chicago, but it quickly expanded to other cities.

In 2013, Grubhub merged with Seamless, another food delivery service, to form a larger company that could better compete in the growing food delivery market. The merger allowed Grubhub to expand its reach and improve its technology infrastructure.

Business Model

Grubhub operates on a commission-based model, charging restaurants a percentage of each order placed through its platform. The company also offers premium services to restaurants, such as increased visibility on the platform for an additional fee. Grubhub's revenue is primarily generated from these commissions and fees.

Technology

Grubhub's platform is designed to be user-friendly, allowing customers to browse menus, place orders, and track deliveries in real-time. The company has invested heavily in technology to improve the efficiency of its operations, including the development of algorithms to optimize delivery routes and reduce delivery times.

Market Presence

Food delivery service

Grubhub is one of the largest food delivery services in the United States, competing with other major players such as Uber Eats, DoorDash, and Postmates. The company has established partnerships with a wide range of restaurants, from local eateries to national chains, providing customers with a diverse selection of dining options.

Acquisitions

Over the years, Grubhub has acquired several companies to expand its market presence and enhance its service offerings. Notable acquisitions include Eat24, Tapingo, and LevelUp. These acquisitions have allowed Grubhub to enter new markets and integrate new technologies into its platform.

Challenges and Criticisms

Grubhub, like many other food delivery services, has faced challenges related to profitability and competition. The company has also been criticized for its commission rates, which some restaurant owners argue are too high. Additionally, there have been concerns about the impact of food delivery services on the restaurant industry and the working conditions of delivery drivers.

Future Outlook

Grubhub continues to innovate and adapt to the changing landscape of the food delivery industry. The company is exploring new technologies, such as artificial intelligence and machine learning, to improve its services and maintain its competitive edge. Grubhub is also focused on expanding its market presence and enhancing its partnerships with restaurants.

Related Pages

• Seamless
• Uber Eats
• DoorDash
• Postmates