8-1-1
8-1-1[edit | edit source]
8-1-1 is an N-1-1 telephone number used in Canada and the United States. Its purpose varies by country: in Canada, it is used for non-urgent health services, while in the United States, it connects to utility location services to prevent damage to underground utilities.
By Country[edit | edit source]
Canada[edit | edit source]
In July 2005, the Canadian Radio-television and Telecommunications Commission (CRTC) designated 8-1-1 for non-urgent health teletriage and telehealth services. Since then, provinces and territories have gradually adopted 8-1-1 for their telehealth systems.
- In May 2008, Quebec launched its 8-1-1 service for health inquiries (Info-Santé).[1]
- Yukon followed in July 2008,[2] and British Columbia in November 2008.[3]
- In July 2009, Nova Scotia began offering 8-1-1 services.[4]
- Saskatchewan implemented its service in March 2013,[5] and Alberta launched 8-1-1 in June 2015.[6]
- Newfoundland and Labrador adopted the number in July 2015,[7] while Ontario introduced 8-1-1 services in April 2022.[8]
Since 1997, New Brunswick had operated a province-wide Tele-Care service using a toll-free 800 number. In 2010, the province transitioned to using 8-1-1.[9] The province of Quebec has enhanced its service by incorporating access to social workers for psychosocial distress, under the same 8-1-1 line (Info-Social).[10]
United States[edit | edit source]
In March 2005, the United States Federal Communications Commission (FCC) designated 8-1-1 as the national number for the 71 regional "call before you dig" services.[11] These services help coordinate utility location services to prevent damage to underground public utilities during excavation.
Prior to this decision, each regional service had its own toll-free 800 number, creating confusion and inefficiency. The 8-1-1 number aims to simplify the process by providing a single, easy-to-remember phone number for contractors, homeowners, and others planning to dig.[12]
Purpose[edit | edit source]
- Canada: Provides non-urgent health advice and teletriage services, often staffed by registered nurses or health professionals.
- United States: Connects callers to utility location services to mark underground pipes, cables, and other utilities before excavation.
See Also[edit | edit source]
References[edit | edit source]
- ↑ CRTC Decision 2005-39.
- ↑ Yukon Health and Social Services Announcement, 2008.
- ↑ British Columbia Ministry of Health Services, 2008.
- ↑ Nova Scotia Department of Health and Wellness.
- ↑ Saskatchewan Ministry of Health, 2013.
- ↑ Alberta Health Services.
- ↑ Government of Newfoundland and Labrador, 2015.
- ↑ Ontario Ministry of Health, 2022.
- ↑ Tele-Care New Brunswick Official Records, 2010.
- ↑ Quebec Ministry of Health and Social Services.
- ↑ FCC Ruling 05-59.
- ↑ National Utility Damage Prevention Coalition Report.
External Links[edit | edit source]
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