National Relay Service
National Relay Service[edit | edit source]
The National Relay Service (NRS) is a telecommunications service that enables people who are deaf, hard of hearing, or have a speech impairment to make and receive phone calls. The service is available in several countries and provides a vital communication link for individuals who rely on alternative communication methods.
History[edit | edit source]
The concept of a relay service for individuals with hearing and speech impairments originated in the late 20th century. The National Relay Service was established to provide equal access to telecommunications for all citizens, ensuring that those with disabilities can communicate effectively.
How It Works[edit | edit source]
The National Relay Service operates by using specially trained relay officers who facilitate communication between the caller and the recipient. The service can be accessed through various methods, including:
- TTY (Text Telephone): A device that allows users to type messages that are relayed by an operator.
- Internet Relay: A web-based service that enables users to type messages online, which are then relayed by an operator.
- SMS Relay: A service that allows users to send text messages to a relay officer, who then communicates the message to the recipient.
- Video Relay Service: A service that uses video technology to allow users to communicate in sign language with a relay officer, who then relays the message to the recipient.
Services Offered[edit | edit source]
The National Relay Service offers a range of services to accommodate different communication needs, including:
- Voice Carry Over (VCO): Allows users to speak directly to the recipient while receiving responses via text.
- Hearing Carry Over (HCO): Allows users to listen to the recipient while sending responses via text.
- Captioned Relay: Provides real-time captions of the conversation for users who prefer to read the dialogue.
Accessibility and Availability[edit | edit source]
The National Relay Service is available 24/7 and is free to use for individuals who require it. The service is designed to be accessible to all, with options for different languages and communication preferences.
Related Pages[edit | edit source]
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